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OFFICIAL GOVERNANCE & LEGAL POLICY

Buyer Protection & Dispute Support

Official SaudaNama Trust Policy • www.saudanama.com • Compliant with Indian B2B & E-Commerce Standards

Platform Role

SaudaNama provides information, verification signals and enquiry connectivity. It is not the seller of products listed by businesses.

Seller Responsibility

  • Product quality and specifications.
  • Product authenticity and legality.
  • Price and commercial terms.
  • Shipping and delivery.
  • Returns and cancellations.
  • Warranty and guarantee, if offered.
  • After-sales service.

Platform Support

SaudaNama provides technical and administrative platform support for account, enquiry routing, listing, and subscription billing issues relating to SaudaNama's own platform services (such as the ₹49 Business Listing or ₹499 My Store). SaudaNama may also provide reasonable platform-level mediation assistance where a customer reports a serious compliance or verification violation by a listed business, but this does not make SaudaNama a guarantor or liable party for the seller's independent commercial product obligations.

Customer Responsibility & Due Diligence

Before dealing, customers should review the seller's profile, verification signals, product information and seller terms and should independently decide whether to proceed.

Procurement Due Diligence & Protection Guides

Review our practical buyer guides before releasing funds or executing high-value purchase orders:

B2B Payment Terms & Safe Advance Guide

Structure milestone payments and protect capital.

Read Guide

B2B Advance Payment Fraud Prevention

Spot supplier impersonation and payment scams.

Read Guide

Factory Audit & Quality Inspection Checklist

Inspect machine capacity & QC before shipment.

Read Guide
SaudaNama

India's Trust & Verification Platform. Providing explainable verification signals before business deals.

“Sauda Karne Se Pehle, Jaan Lo.”

Platform & Sourcing

  • Products Marketplace
  • Verified Suppliers
  • Indian Manufacturers
  • How Verification Works
  • Verification & Due Diligence Guides
  • About SaudaNama
  • Contact & Support

Businesses

  • List Your Business (₹49)
  • Create My Store (₹499)
  • Trust Score Guidelines

Governance & Policies

  • Verification Policy
  • Refund & Cancellation Policy
  • Shipping & Delivery Policy
  • Buyer Protection Guarantee
  • Seller & Vendor Partner Terms
  • Data Privacy & Security Policy
  • Terms of Service & Conditions
  • Grievance & Nodal Officer

© 2026 SaudaNama. All rights reserved.

Privacy•Terms•Refund Policy