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OFFICIAL GOVERNANCE & LEGAL POLICY

Terms of Service & Conditions

Official SaudaNama Trust Policy • www.saudanama.com • Compliant with Information Technology Act, 2000 & Indian B2B Commercial Standards

1. Platform Role & Ecosystem Scope

SaudaNama (accessible at www.saudanama.com) is an Indian business discovery, trust verification, and digital presence platform operated to connect commercial enterprises, MSMEs, manufacturers, suppliers, and institutional buyers.

The platform enables verified commercial entities to:

  • Establish and publish a verified corporate or proprietorship business presence.
  • Showcase products, machinery, commercial capabilities, and service portfolios.
  • Improve digital discoverability across Indian industrial hubs, trade categories, and search indices.
  • Receive direct commercial enquiries, requests for quotation (RFQs), and trade communications directly from prospective buyers without broker commissions.
  • Deploy an enhanced digital storefront through the ₹499 My Store ecosystem where applicable.

2. ₹49 Annual Business Listing (Entry Point)

Commercial entities may establish an annual verified business presence on SaudaNama for an annual fee of ₹49 (inclusive of applicable taxes).

Scope of ₹49 Business Listing:
  • Creation of official business presence indexed under designated industry categories and geographic locations.
  • Display of verified basic entity information, trade name, verified address, and authorized contact channels.
  • Inclusion in SaudaNama search results, directory filters, and regional supplier lists.

No Commercial Guarantee Disclaimer: The ₹49 Business Listing establishes business presence and platform discoverability. SaudaNama does not guarantee specific search rankings, inbound lead volumes, commercial inquiries, buyer orders, or financial revenue. Business owners remain solely responsible for the authenticity and accuracy of all submitted business information.

3. ₹499 My Store (Growth Layer Storefront)

Business owners seeking richer presentation may activate My Store for ₹499 / year. My Store functions as a dedicated, self-managed digital storefront hosted directly within the SaudaNama marketplace ecosystem.

My Store Capabilities:
  • Comprehensive product and service catalog showcase with high-resolution imagery and specifications.
  • Direct WhatsApp and phone inquiry routing directly to the business owner or sales team.
  • Self-managed owner control panel for real-time catalog updates, machinery details, and company profile editing.
  • Enhanced digital trust presentation integrated with verified GSTIN and Trust Score credentials.

Architecture Clarification: My Store operates within the SaudaNama platform ecosystem at saudanama.com/store/[slug] and does not constitute an independent standalone domain or custom external web application unless explicitly contracted under a separate custom development agreement. My Store improves presentation and discovery opportunities but does not guarantee sales conversions or commercial transactions.

4. Buyer Enquiries & Trade Communications

Prospective buyers and procurement managers may initiate direct enquiries to listed businesses through platform channels, including direct phone connection, WhatsApp inquiry triggers, or structured RFQ forms.

  • Zero Middleman Commission: SaudaNama does not charge commission fees on commercial deals closed between buyers and sellers.
  • Enquiry Facilitation: SaudaNama facilitates discovery and communication channels. SaudaNama does not guarantee the inquiry response time, buyer creditworthiness, or deal fulfillment.
  • Seller Response Duty: Listed businesses agree to handle buyer inquiries professionally and refrain from misleading commercial representations.

5. Independent Commercial Transactions & No Product Payment Collection

SaudaNama is a discovery and verification platform. Unless explicitly provided under an escrow arrangement, SaudaNama does not collect payments for listed products or act as a merchant of record for physical goods.

Product prices, minimum order quantities (MOQ), payment terms, advance deposits, shipping, warranties, returns, and delivery terms are negotiated and agreed directly between the buyer and the seller under their independent commercial contracts. SaudaNama only collects its own disclosed platform subscription fees (e.g., ₹49 Business Listing, ₹499 My Store).

6. Verification & Digital Trust Passports

SaudaNama conducts structured verification checks, including automated GSTIN validation, MCA21 corporate identity matching, Udyam MSME certificate checks, and physical storefront audits.

Verification badges and Trust Scores reflect objective public record matches and evidence verification at the time of review. Verification constitutes an indicator of documentary consistency, not an absolute guarantee of commercial solvency, product quality, or counterparty performance. For full details, please review our Verification Policy and How Verification Works.

7. Seller & Business Responsibilities

All businesses publishing listings, product catalogs, or My Store storefronts agree to adhere to the Seller & Vendor Partner Terms, including maintaining accurate business credentials, valid GSTIN filings, lawful product descriptions, and fair dealing with buyers.

8. User Conduct & Platform Integrity

  • Users shall provide true, accurate, current, and complete information during registration and inquiry submission.
  • Users shall not manipulate, misrepresent, or falsify Trust Scores, verification badges, or government registration credentials.
  • Users shall not transmit abusive, harassing, defamatory, or fraudulent commercial communications.
  • Users shall not engage in automated scraping, unauthorized vulnerability testing, or platform service disruption.
  • Users shall comply with all applicable Indian laws, including the Information Technology Act, 2000, Consumer Protection (E-Commerce) Rules, 2020, and GST legislation.

9. Limitation of Liability

To the maximum extent permitted by Indian law, SaudaNama, its founders, officers, employees, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenue, business opportunities, or commercial disputes arising out of contracts concluded between independent buyers and sellers discovered on the platform.

Have Questions Regarding Platform Governance?
Review our related policies or connect with our compliance support team.
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SaudaNama

India's Trust & Verification Platform. Providing explainable verification signals before business deals.

“Sauda Karne Se Pehle, Jaan Lo.”

Platform & Sourcing

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  • Indian Manufacturers
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  • List Your Business (₹49)
  • Create My Store (₹499)
  • Trust Score Guidelines

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  • Refund & Cancellation Policy
  • Shipping & Delivery Policy
  • Buyer Protection Guarantee
  • Seller & Vendor Partner Terms
  • Data Privacy & Security Policy
  • Terms of Service & Conditions
  • Grievance & Nodal Officer

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