This Refund and Cancellation Policy governs fees collected directly by SaudaNama (www.saudanama.com) for platform subscription and business presence services, including the ₹49 Business Listing and ₹499 My Store.
This policy clearly distinguishes between SaudaNama's own platform service fees and direct commercial transactions conducted independently between buyers and sellers.
2. ₹49 Annual Business Listing Fee
The ₹49 annual fee is a platform enablement fee charged for reviewing, indexing, verifying, and publishing a business entity on the SaudaNama national directory for one full year.
Refund & Cancellation Rules for ₹49 Listing:
Non-Refundable Upon Activation: Once verification processing commences or the business profile is activated live on the platform, the ₹49 fee is non-refundable, as platform administrative and verification resources are deployed immediately.
Duplicate Payment Exception: If a technical glitch causes a duplicate debit for the same business listing, the excess payment will be refunded in full upon verification.
Technical Activation Failure: If payment succeeds but technical system failures prevent the listing from being provisioned or published within 48 hours of ticket submission, a 100% refund will be issued.
Cancellation: A business owner may request to hide or delist their profile at any point; however, delisting during an active billing term does not generate a pro-rated refund.
3. ₹499 My Store Digital Storefront Fee
The ₹499 annual fee provides access to SaudaNama's digital storefront features, including catalog publishing, machinery showcase, direct WhatsApp inquiry channels, and the self-managed owner console.
Refund & Cancellation Rules for ₹499 My Store:
Non-Refundable Upon Provisioning: Once the My Store control panel is unlocked and catalog tools are made available to the owner, the ₹499 fee is non-refundable.
Duplicate Billing: Any verified duplicate transaction for the same My Store account will be refunded 100%.
Service Failure Exception: If persistent server-side errors prevent access to the storefront tools for more than 7 consecutive business days without resolution, the customer may request a full refund.
Non-Renewal & Deactivation: My Store does not auto-renew without express consent. Business owners can unpublish their storefront at any time without penalty.
4. Platform Growth Functionality & No Outcome Guarantees
SaudaNama platform fees provide businesses with discoverability tools, category search visibility, structured trust profiles, and direct inquiry mechanisms.
Commercial Clarification: SaudaNama does not guarantee specific commercial sales, buyer order volumes, conversion numbers, or search engine ranking positions. A lack of commercial inquiries or sales closed by the business owner does not constitute valid grounds for a refund of platform subscription fees.
5. Product & Commercial Goods Purchases
SaudaNama does not act as a merchant of record or collect product-sale funds on behalf of sellers. All commercial terms, advance payments, delivery commitments, product returns, and defect refunds for physical goods or machinery are strictly subject to the independent contract and terms agreed directly between the buyer and the respective seller.
6. How to Submit a Refund Request
To claim a refund under valid technical or duplicate billing exceptions, please follow these steps:
Send an email to support@saudanama.com with the subject line: Refund Request - [Business Name].
Include the registered phone number, registered email, Razorpay payment reference ID, and a brief description of the technical issue or duplicate debit.
Our finance team will verify the payment ledger within 24–48 working hours.
Approved refunds will be processed via original payment rails (UPI, Card, Net Banking) within 5–7 business days per standard Indian banking settlement cycles.
Need Help with a Billing or Subscription Inquiry?
Our dedicated support desk is available to assist you.