OFFICIAL GOVERNANCE & LEGAL POLICY

Grievance & Nodal Officer

Official SaudaNama Trust Policy • www.saudanama.com • Compliant with Indian B2B & E-Commerce Standards

Purpose

SaudaNama provides channels for complaints relating to business listings, verification, enquiries, SaudaNama fees, refunds, privacy and platform conduct.

Official Email Channels

All official support, grievance, and platform enquiries are handled exclusively via the official email IDs below:

General Customer Support: support@saudanama.com

Account and enquiry assistance

Grievance & Nodal Officer: grievance@saudanama.com

Formal grievances and escalation

Privacy & Security: privacy@saudanama.com

Privacy, personal-data and security concerns

Seller & Partner Support: sellers@saudanama.com

Business listing, seller onboarding and support

Payments & Refunds Support: payments@saudanama.com

₹49 Business Listing and ₹499 My Store subscription payment & refund support

Complaint Information

Registered email/mobile number.
Listing, enquiry or SaudaNama transaction ID where applicable.
Description and evidence of the complaint.
Never send passwords, OTPs, UPI PINs or complete payment credentials by email.